Last Updated: July 14, 2026

Order Processing

All orders are shipped from our warehouse in San Antonio, Texas.

In-stock orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for the tracking details to become active.

United States Shipping

We offer free standard shipping on U.S. orders of $60 or more.

For orders under $60, standard shipping is available for a flat rate of $7.99.

Estimated delivery times after your order has been processed are:

• Standard Shipping: 3–5 business days
• Priority Shipping: 2–3 business days
• Express Shipping: 1–2 business days

Available shipping methods and final shipping charges will be displayed at checkout.

Expedited shipping may not be available for P.O. boxes, APO/FPO addresses, certain remote locations, or international destinations.

Pre-Order Items

Pre-order items require additional production and preparation time.

The estimated period from the date a pre-order is placed until it is shipped is approximately two months. The estimated shipping date shown on the product page is provided as a guideline and may change due to production schedules, quality inspections, transportation delays, or other circumstances beyond our control.

Once your pre-order is ready to ship, you will receive a shipping confirmation email with tracking information.

If your order contains both in-stock and pre-order items, the entire order may be shipped together once all items are available, unless otherwise stated. To receive in-stock products sooner, we recommend placing them in a separate order.

Shipping Addresses

Please make sure your shipping address is complete and accurate before submitting your order.

HEYMEN is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delivery Delays and Lost Packages

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier operations, customs inspections, holidays, high shipping volumes, or other circumstances beyond our reasonable control.

Once a package has been transferred to the carrier, HEYMEN is not responsible for carrier-related delays. However, we will be happy to assist you in contacting the carrier or investigating a delivery issue.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your building management, and the shipping carrier before contacting us.

Damaged Packages

If your order arrives damaged, please contact us promptly and include:

• Your order number
• Clear photographs of the product
• Photographs of the shipping box and packaging
• A brief description of the issue

Please keep the damaged product and all original packaging until your claim has been reviewed.

International Shipping

International shipping availability, estimated delivery times, and shipping fees will be displayed at checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless otherwise stated at checkout.

Customs processing may cause additional delivery delays.

Contact Us

For questions regarding shipping or your order, please contact:

HEYMEN
Email: support@heymenstudio.com